Refund policy

In the event that you order a product from this Company which we supply to you in accordance with the specification and terms agreed at the time of placing the order you shall be entitled to a full refund within 60 days from the date of delivery provided you supply to us your full name and address and a copy of the invoice showing the purchase date and delivery date of the product in question.

Subject to you returning the product to us in good condition we confirm that we will make payment to you within 30 days of delivery of the product back to an address specified by us at the time of you making a claim for the return of your payment.

Any claim that is made outside of the 60-day period, or any of the conditions contained within this clause that are not satisfied within the 60 day time period will render any claim for a return of payment null and void.

You as a customer are responsible for the cost of postage or delivery in relation to returning this to us in order to invoke this clause. We can provide transportation for the return of goods but this will be at an additional cost to you the price of which will be agreed in advance.

Any goods that are returned to us in accordance with this clause must arrive in good condition. In the event that any of the goods are damaged prior to being returned to us, or during transit, we are not required to accept delivery of those goods or make repayment in accordance with this term. It is your responsibility therefore to ensure that all goods returned to us are delivered in an appropriate fashion, wrapped in a proper way to ensure there is no damage to the goods themselves. Goods will be inspected upon delivery and may be rejected subject to the above.

Please note that the money back guarantee does not apply to any bespoke orders or orders for 5 or more items in these instances we operate a no refund or return policy.